Refund policy

I. Classes & Workshops – Cancellation Policy

Booking a course or workshop with dorritochan pottery is binding. As spaces are limited and materials and preparation are planned in advance, the following cancellation policy applies:

Cancellation by Participants

Cancellations must be made in writing via email.

  • Up to 14 days before the course starts: full refund of the course fee.

  • 13 to 7 days before the course starts: 50% of the course fee will be refunded.

  • Less than 7 days before the course starts or in case of no-show: no refund will be issued.

You are welcome to arrange for another person to take your place. Please inform us by email in advance if you would like to do so.

Cancellation or Rescheduling by dorritochan pottery

If a course cannot take place for important reasons (e.g. illness or unforeseen circumstances), we will inform you as soon as possible.

In this case, you can choose between:

  • an alternative date, or

  • a full refund of the course fee already paid.

No further claims shall apply.

II. Ceramic Products – Returns & Refunds

We want you to be happy with your handmade piece from dorritochan pottery. However, if you are not completely satisfied with your order, the following conditions apply:

Return Period

You may return unused items within 14 days of receiving your order.

Please contact us by email before returning your order and include your order number so that we can provide you with the next steps.

Conditions for Returns

A return is possible if:

  • the item is unused and undamaged, and

  • it is carefully and securely packaged for shipping.

As each piece is handmade, slight variations in shape, colour, or glaze may occur. These are part of the handmade character of the product and do not constitute grounds for a complaint or return.

Personalised & Made-to-Order Items

Individually made or personalised ceramic pieces are excluded from returns.

Return Shipping Costs

The cost of returning an item is the responsibility of the customer unless the return is due to an error on our part. We recommend using a tracked and insured shipping service, as we cannot accept liability for damage that occurs during the return shipment.

Refunds

Once the returned item has been received and inspected, we will refund the purchase price within 14 days using the original payment method.

Damaged Deliveries

Please check your order immediately after receiving it. If an item arrives damaged, please contact us by email as soon as possible and include photos of the damaged item and the packaging, so that we can find a suitable solution.